Gravotech Privacy Policy

1. Introduction

Gravotech ("Company", "we", "our") is committed to protecting the privacy of visitors to this website. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, submit inquiry forms, or interact with our digital services. Please read this policy carefully. By using our website, you consent to the practices described herein.

2. Information We Collect

2.1 Information You Provide

When you submit a consultation request, product inquiry, or contact form on our website, we may collect:

• Full name (first and last name)
• Business email address
• Phone number
• Company name and job title
• Country or region
• Application type and project details
• Technical specifications of your marking or engraving requirements

2.2 Information Collected Automatically

When you browse our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL and search terms used to find our site
• Device type (desktop, tablet, mobile)

3. How We Use Your Information

We use the information collected for the following purposes:

• Respond to Inquiries: Process and respond to your product inquiries, consultation requests, and technical support questions.
• Application Engineering: Assess your marking and engraving requirements to provide technology recommendations and system specifications.
• Communication: Send you relevant product information, technical updates, and follow-up correspondence related to your inquiry.
• Website Improvement: Analyze usage patterns to improve website content, navigation, and user experience.
• Legal Compliance: Comply with applicable laws, regulations, and export control requirements.

4. Cookies and Tracking Technologies

This website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. Types of cookies we use include:

• Essential Cookies: Required for the website to function properly, including session management and security features.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous statistical data.
• Functional Cookies: Remember your preferences and settings to provide a personalized experience on subsequent visits.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit your ability to use some features of our website.

5. Data Sharing and Disclosure

Gravotech does not sell your personal information to third parties. We may share your information in the following circumstances:

• Authorized Distributors: When your inquiry relates to a geographic region served by an authorized Gravotech distributor, we may share your contact information with that distributor to ensure timely local support.
• Service Providers: We use third-party service providers for website hosting, analytics, and email services. These providers are contractually required to protect your data.
• Legal Requirements: We may disclose information when required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including responding to your inquiry and maintaining business records. Inquiry data is typically retained for 36 months from the date of last interaction. You may request earlier deletion by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request transfer of your data to another service provider in a structured, machine-readable format.
• Objection: Object to certain processing activities, including direct marketing.
• Withdrawal of Consent: Withdraw consent for data processing at any time, without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us using the information provided below.

9. International Data Transfers

Gravotech operates globally with offices and authorized partners in over 100 countries. Your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws, including standard contractual clauses where required.

10. Children's Privacy

This website is designed for business professionals and is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete the data.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy each time you visit our website.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Via our Contact Page
• Email: [email protected]
• Postal: Gravotech Group, La Chapelle-Saint-Luc, Troyes, France 10600